Service Delivery (Information Technology Infrastructure Library Series)

Service Delivery Information Technology Infrastructure Library Series This publication is the second element in the second version of ITIL Information Tecnology Infrastructure Library It covers aspects that service providers must take into consideration and covers issue

  • Title: Service Delivery (Information Technology Infrastructure Library Series)
  • Author: Office of Government Commerce
  • ISBN: 9780113300174
  • Page: 186
  • Format: Paperback
  • This publication is the second element in the second version of ITIL Information Tecnology Infrastructure Library It covers aspects that service providers must take into consideration and covers issues such as service level management, financial management for IT services, IT service continuity management, availability management and capacity management Each componentThis publication is the second element in the second version of ITIL Information Tecnology Infrastructure Library It covers aspects that service providers must take into consideration and covers issues such as service level management, financial management for IT services, IT service continuity management, availability management and capacity management Each component of service delivery is discussed separately in the book The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes It is the sister publication to service support which was published in 2000IL version 2 was superseded by ITIL version 3 in 2011.

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      Posted by:Office of Government Commerce
      Published :2018-05-19T20:30:58+00:00

    1 thought on “Service Delivery (Information Technology Infrastructure Library Series)”

    1. Information technology has become a key infrastructure for modern business and managing such an infrastructure in a timely, efficient and effective way has become critical. ITIL and COBIT provide two widely recognized and, more than one sense, complementary sets of ideas on how best to manage the IT services that underpin modern business operations. ITIL claims to provide “a comprehensive, consistent and coherent set of best business practices for IT service management processes” whereas COB [...]

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