Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition

Bare Knuckle Customer Service How to Deliver a Knockout Customer Experience and Hammer the Competition Customer service has been central to Dell s success this book is packed with practical techniques and proven insights for improving performance Michael Dell CEO DellWhen You Get This One Thing Right

  • Title: Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition
  • Author: Simon Hazeldine Chris J. Norton
  • ISBN: 9781905430352
  • Page: 492
  • Format: Paperback
  • Customer service has been central to Dell s success this book is packed with practical techniques and proven insights for improving performance Michael Dell, CEO, DellWhen You Get This One Thing Right You ll Literally Obliterate The CompetitionHow you treat your customers and what you do to keep them comingback for will have the biggest impact on your bottom Customer service has been central to Dell s success this book is packed with practical techniques and proven insights for improving performance Michael Dell, CEO, DellWhen You Get This One Thing Right You ll Literally Obliterate The CompetitionHow you treat your customers and what you do to keep them comingback for will have the biggest impact on your bottom line Get theservice right and you ll benefit from lower future sales costs and increasedmarket share as the good word spreads Get it wrong though and you can kiss goodbye to future business success as ever sophisticated anddemanding customers take their money elsewhere.With this in mind Bare Knuckle persuasion expert Simon Hazeldine hasjoined forces with savvy customer service veteran Chris Norton to showyou how to transform your organisation into a world beating customer ledcash machine Drawing on their own hard won experience and modelingthe best customer service principles today, Simon and Chris strip customerservice back to the bone giving you the essential tools you really need tobecome your customers true champion Inside you will learn How To Find Out What Your Customers Really Want The Right Way To Build A Customer Service Culture How To Implement A Customer Service Strategy The Bare Knuckle Customer Service Model How To Benefit From Customer Complaints What Customer Relationship Management Really Does How To Set Up Run A World Class Call Centre The 5 Most Stupid Things To Say To A Customer d much

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    • [PDF] Download ↠ Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition | by ↠ Simon Hazeldine Chris J. Norton
      492 Simon Hazeldine Chris J. Norton
    • thumbnail Title: [PDF] Download ↠ Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition | by ↠ Simon Hazeldine Chris J. Norton
      Posted by:Simon Hazeldine Chris J. Norton
      Published :2018-09-05T08:23:50+00:00

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